Yufei Liu
Aier Eye Hospital Group
How to effectively manage the chronic eye disease patients of over 500 eye hospitals: The Role of Specialized Nurse in Dry Eye Diagnosis and Treatment Services.
My presentation is connected to the following theme
Eye Hospital Management
5 key short sentences highlighting the essence of my presentation
- 530 dry eye clinics serve over 1 million dry eye chronic disease patients annually
- The average treatment period for dry eye patients is 6 to 12 months
- How to establish and operate a chronic disease management team
- Over 900 specialized nurses through position setting, KPI design, SOP construction, training and digital technology application
- In order to improve the treatment effect, timely treatment rate, follow-up rate and satisfaction of chronic disease patients
Summary
The report presents: For dry eye disease patients who require continuous treatment for 6 to 12 months, Aier Eye Hospital Group has cultivated and established a specialized nurse team to work in conjunction with doctors to manage patients. Includes the responsibility and KPI of specialized nurses; the SOP for patient treatment and management; leveraging digital technology, communication tools, and training to increase the timely treatment rate, follow-up rate, and satisfaction of patients with chronic eye diseases; as well as more possibilities for specialized nurses in member activities and customer repeat purchases.