Danilo Silva Lino
Hoftalon Eye Hospital Londrina Brazil
Improving Surgical Queue Management and Scheduling Efficiency in an Ophthalmology Center Through Digital Automation
My presentation is connected to the following theme
Digital Transformation in Eye Care (Non-Clinical)
5 key short sentences highlighting the essence of my presentation
- Improving the management of the surgical waiting list through data organization and monitoring tools
- Using automation with Excel and VBA to optimize workflows for queue management and surgical scheduling
- Integration of Power Automate Desktop (PAD) to reduce repetitive manual tasks and increase process speed
- Greater visibility into surgical demand, allowing for more accurate data to inform scheduling decisions
- Better alignment between waitlist management, scheduling capacity, and patient flow efficiency
Summary
This presentation addresses the management of the surgical waiting list and its direct impact on the efficiency of surgical scheduling in an ophthalmology hospital. Through process improvements and data automation, the project contributed to increasing surgical productivity, supporting the performance of more than 14,500 procedures at Hoftalon in 2025.
Initially, the process was highly manual, hindering visibility of the surgical waiting list, identification of delays, and optimization of the use of available slots. Through data organization, process standardization, and automation tools developed in Excel and VBA, the workflow was redesigned to improve queue control and scheduling reliability.
The new process allowed for better monitoring of patients waiting for surgery, reduced scheduling delays, minimized errors, and improved alignment between surgical capacity and patient demand. As a result, the team gained faster access to critical information, supporting more assertive decisions and increasing operational productivity.
This presentation highlights how process improvement and digital automation can strengthen waitlist management, accelerate the scheduling flow, and contribute to a more efficient patient experience in eye care.
Initially, the process was highly manual, hindering visibility of the surgical waiting list, identification of delays, and optimization of the use of available slots. Through data organization, process standardization, and automation tools developed in Excel and VBA, the workflow was redesigned to improve queue control and scheduling reliability.
The new process allowed for better monitoring of patients waiting for surgery, reduced scheduling delays, minimized errors, and improved alignment between surgical capacity and patient demand. As a result, the team gained faster access to critical information, supporting more assertive decisions and increasing operational productivity.
This presentation highlights how process improvement and digital automation can strengthen waitlist management, accelerate the scheduling flow, and contribute to a more efficient patient experience in eye care.