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30 April 2021 Webinar | Schwartz Rounds: ‘Living on the Frontline’

2023-09-20 20:07:47

Hosted by The WAEH

Moderator: Maaike van Zuilen, Global Lead, WAEH
Tracy Siggins from The Royal Victorian Eye and Ear Hospital (Melbourne, Australia), Dr. Fatemeh Rajaii and Dr. Meghan Berkenstock from Wilmer Eye Institute / Johns Hopkins (Baltimore, U.S.A.) and Alexander Ionides from Moorfields Eye Hospital (London, United Kingdom) will share their experiences and personal stories with us.
Organized by the Moorfields Schwartz Team: 
Presenters: Anita Aubrey, Ian Tombelson, Rashmi Mathew, Tadas Dominaitis, Andy Dwyer, Margaret McNamara, Ruth Ball

Anita Aubrey
Nurse Manager
Moorfields Eye Hospital
London – United Kingdom

Ian Tombleson
Director of Corporate Governance
Moorfields Eye Hospital
London – United Kingdom

Rashmi Mathew
Consultant Ophthalmic Surgeon
Glaucoma Service
Moorfields Eye Hospital
London – United Kingdom

Tadas Dominaitis
Project support officer
Moorfields Eye Hospital
London – United Kingdom

Andy Dwyer
Consultant Ophthalmic Surgeon
Glaucoma Service
Moorfields Eye Hospital
London – United Kingdom

Margaret McNamara

Ruth Ball


Tracy Siggins
Executive Director Operations
The Royal Victorian Eye and Ear Hospital
Melbourne – Australia

Dr. Fatemeh Rajaii
Assistant Professor of Ophthalmology
Oculoplastic and Reconstructive Surgery
Wilmer Eye Institute Johns Hopkins University
Baltimore – U.S.A.

Dr. Meghan Berkenstock
Assistant professor of ophthalmology
Ocular Immunology, Ocular Inflammation Disease
Wilmer Eye Institute Johns Hopkins University
Baltimore – U.S.A.

Alexander Ionides
Consultant Ophthalmic Surgeon
Moorfields Eye Hospital
London – United Kingdom

What is a Schwartz Round?

Schwartz Rounds provide a structured forum where all staff, clinical and non-clinical, come together to discuss the emotional and social aspects of working in healthcare. The purpose of Rounds are to understand the challenges and rewards that are intrinsic to providing care, not to solve problems or to focus on the clinical aspects of patient care. Rounds can help staff feel more supported in their jobs, allowing them the time and space to reflect on their roles. The underlying premise for Rounds is that the compassion shown by staff can make all the difference to a patient’s experience of care, but that in order to provide compassionate care, staff must feel supported and cared for themselves.

Origins of Schwartz Rounds

In 1994 a health attorney called Ken Schwartz was diagnosed with terminal lung cancer. During his treatment, he found that what mattered to him most as a patient were the simple acts of kindness from his caregivers, which he said made “the unbearable bearable.” Before his death, he left a legacy for the establishment of the Schwartz Center in Boston, to help to foster compassion in healthcare.

“I have learned that medicine is not merely about performing tests or surgeries, or administering drugs… For as skilled and knowledgeable as my caregivers are, what matters most is that they have empathized with me in a way that gives me hope and makes me feel like a human being, not just an illness.”

In 2009, Schwartz Rounds were brought to the UK by the Point of Care programme at The King’s Fund and continue to be implemented by The Point of Care Foundation.

Benefits of Rounds

Staff who regularly attend Schwartz Rounds feel less stressed and isolated at work. Listening to colleagues describe the challenges of their work helps to normalise emotions, which are part and parcel of working in healthcare but are often kept under the surface. This shared understanding manifests in improved communication between colleagues and a greater sense of teamwork. Discussing the personal impact of working in healthcare reduces the sense of hierarchy that exists between staff. Seeing beyond the professional identity of their colleagues allows staff to feel more connected to one another. Participation in Rounds also helps to provide staff with greater insight into how all colleagues, regardless of role, play a vital part in the patient journey.


Suggestions or ideas about interesting and important eyecare and eye hospital topics and themes are welcome and can also be submitted via the Registration form. Welcome!! Register here.

Date: Friday 30 April 2021
Theme: ‘Living on the Frontline’
  • 7.00 AM CST – Mexico City (Mexico) 
  • 8.00 AM EDT – New York, Ann Arbor (USA) 
  • 8.00 AM CLST – Santiago (Chile) 
  • 1.00 PM BST – London (UK)
  • 2.00 PM CEST – Rotterdam (The Netherlands) 
  • 2.00 PM CEST – Stockholm (Sweden)
  • 7.00 PM WIB – Jakarta (Indonesia)
  • 8.00 PM SGT – Singapore
  • 8.00 PM MYT – Kuala Lumpur (Malaysia)
  • 10.00 PM AEDT – Melbourne (Australia)

Date: 26 april 2021

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