• News
  • News
  • Multi-stakeholder perspectives in defining health services quality indicators and dimensions

Multi-stakeholder perspectives in defining health services quality indicators and dimensions

2022-05-25 11:06:01

Multi-stakeholder perspectives in defining health services quality indicators and dimensions: a concept mapping based comparison for cataract care between Singapore and The Netherlands

Abstract

Objective This study aims to advance understanding of globally valid versus country-specific quality dimensions and indicators, as perceived by relevant stakeholders. It specifically addresses patient-level indicators for cataract surgery.

Design A mixed-methods case study comparing Singapore and The Netherlands

Setting Singapore (2017–2019) and The Netherlands (2014–2015).

Participants Stakeholder representatives of cataract care in Singapore and The Netherlands.

Intervention Based on the previously identified complete set of stakeholders in The Netherlands, we identified stakeholders of cataract care in Singapore. Stakeholder representatives then established a multi-stakeholder perspective on the quality of cataract care using a concept mapping approach. This yielded a multidimensional cluster map based on multivariate statistical analyses. Consensus-based quality dimensions were subsequently defined during a plenary session. Thereafter, Singaporean dimensions were matched with dimensions obtained in The Netherlands to identify commonalities and differences.

Main outcome measure Health-services quality dimensions of cataract care.

Results 19 Singaporean stakeholders representing patients, general practitioners, ophthalmologists, nurses, care providers, researchers and clinical auditors defined health-services quality of cataract care using the following eight dimensions: clinical outcome, patient outcomes, surgical process, surgical safety, patient experience, access, cost and standards of care. Compared with the Dutch results, 61% of the indicators were allocated to dimensions of comparable names and compositions. Considerable differences also existed in the composition of some dimensions and the importance attached to indicators.

Conclusions and relevance This study on cataract care in Singapore and The Netherlands shows that cataract care quality measurement instruments can share a common international core. At the same time, it emphasises the importance of taking a country-specific multi-stakeholder approach to quality definition and measurement. Complementing an international core set with country-specific measures is required to ensure that the included dimensions and indicators adequately capture the country-specific quality views.

Read the full research here
Source: BMJ Journals

Date: 10 May 2021

More news

News from our full member Wilmer Eye Institute Johns Hopkins

Dear friends and colleagues, We often hear mention, in passing, of the names of endowed professorships and other programs that are supported through endowments, but what of the actual fruits of these gifts? In this issue, we take a look at some of the work supported by people whose lives have been touched by Wilmer. […]

International Schwartz Rounds

REMINDER! During the coronapandemic the WAEH together with the team from Moorfields Eye Hospital, London organized two webinars about the Schwartz Rounds. This year we would like to organize these rounds again and are looking for panelists! Schwartz Rounds provide a structured forum where all staff, clinical and non-clinical, come together regularly to discuss the […]

WAEH 🌍 – Newsletter – May 2022

Thursday June 9 Community of Practice for Nurses The Community of Practice for Nurses will get together every three months. Please join our webinar on Thursday June 9: WAEH Community of Practice for Nurses – Time: 12.00 noon CEST. Please check your own timezone and note all summer time changes over the world.Topics to discuss Education for Nurses, […]

Wilmer Eye Institute: #1 ophthalmology research program in the U.S

As the #1 ophthalmology research program in the U.S., Wilmer Eye Institute has a big presence at the nation’s biggest ophthalmology research meeting. Here’s a look at what some Wilmer presenters will be talking about at ARVO 2022. https://www.youtube.com/watch?v=Avb_UrZGLRU

International Schwartz Rounds: looking for panelists

During the coronapandemic the WAEH together with the team from Moorfields organized two webinars about the Schwartz Rounds. This year we would like to organize these rounds again and are looking for panelists!  Schwartz Rounds provide a structured forum where all staff, clinical and non-clinical, come together regularly to discuss the emotional and social aspects […]

Stay Up to Date With News, Inspirations and Events

A worldwide network of eye hospitals

Contact


Maaike van Zuilen,
maaike.vanzuilen@waeh.org

Social