WAEH Community of Practice – Human Resources | 26 March 2026
On Thursday 26 March 2026, the WAEH held its Community of Practice on Human Resources, led by Jos Hubers, HR manager from The Rotterdam Eye Hospital (Rotterdam, The Netherlands) and Sue Steen, Chief People Officer at the Moorfields Eye Hospital NHS Foundation Trust (London, United Kingdom). The session was moderated by Maaike van Zuilen, Global Lead of WAEH, and brought together eye hospital professionals from Chili, the Netherlands, the United Kingdom, Rwanda, Sweden, Indonesia, Singapore and Pakistan.
In the meeting, Sue Steen presented how Moorfields Eye Hospital is undertaking a challenging transformation: the introduction of a new electronic patient record (EPR) system in 2026, followed by a full move to the Oriel facility in London in 2027. This dual transition is reshaping how care is delivered, how staff work, and how clinical services, research, and education are integrated within the new facility. It also brings significant operational and cultural challenges, particularly as both changes are happening within a compressed timeframe. Sue shared practical insights on managing large-scale change, supporting staff through uncertainty, and aligning digital and physical transformation.
Sue explained that coordinating major changes, such as implementing a new EPR system alongside a hospital move, requires careful sequencing and clear communication to minimize disruption. Moorfields also invested in targeted change management and strategic allocation of resources, to ensure that support is focused on the areas where staff are most affected. Moreover, early and ongoing engagement with employees further helps teams adapt effectively to new systems, workflows, and hybrid ways of working.
Read the full report and watch the recording on the Knowledge Hub website (for members only).
The Community of Practice – Human Resources will come together again on 24 September 2026, as part of WAEH’s ongoing programme of Communities of Practice on key topics in eye hospital management.
Read more about the Communities of Practice here.